Withdrawal and Refund Policy
1. Overview
| Service | Withdrawal period | Refund |
|---|---|---|
| Pro membership (consumers) | 14 days | Amount paid minus the proportional part for the days of access |
| Immediately supplied digital content (tests, reports, downloadable course material) | Lapses when supply starts with your consent | None after the supply has started |
| Courses paid via BeesLike (consumers) | 14 days; lapses when the course has been fully performed | Full refund before the start; proportional after the start within 14 days; full refund if the provider cancels |
| Firm packages, advertising, e-mail promotions, websites (business customers) | None | Only if the service cannot be delivered |
| Products bought from sellers on the marketplace | According to the seller's conditions and the law (consumers: 14 days) | Via the seller |
| Community dues | According to the community's rules | Via the community |
2. How to withdraw
Send a clear statement within the withdrawal period to info@beeslike.com stating your name, the e-mail address of your account, the service and the date of purchase. You may use the model form below; this is not mandatory.
Model withdrawal form
To: Beeslike B.V., Hopmansstraat 73, 4702HT Roosendaal, Nederland, info@beeslike.com
I hereby give notice that I withdraw from my contract for the following service: ............
Ordered on: ............ · Name: ............ · Account e-mail: ............
Date: ............ · Signature (only for paper forms)
3. Refund
We refund the amount due within 14 days of receiving your withdrawal, using the same payment method you used, unless agreed otherwise. You do not pay any fee for the refund. The paid service ends on the day of the refund.
4. No refunds in other cases
After the withdrawal period, amounts paid are not refundable, also not when you stop using the service, delete your account or are excluded because of a breach of our Terms, unless mandatory law requires otherwise or we cannot provide the service through our own fault. Instead of a refund we may offer an extension of the term.
5. Chargebacks
Please contact us first if something is wrong with a payment. In case of an unjustified chargeback we may suspend the paid service and charge the costs incurred.