Terms of Use and Membership
1. Who we are
These Terms of Use and Membership ("Terms") govern the use of the BeesLike platform, including the website www.beeslike.com, its sub-sites (mini websites and web shops hosted by BeesLike), the BeesLike mobile apps and all related services (together the "Platform"). The Platform is operated by Beeslike B.V., Hopmansstraat 73, 4702HT Roosendaal, Nederland, registered with the Dutch Chamber of Commerce (KvK) under number 98161997, VAT number NL005311250B35 ("BeesLike", "we", "us"). Contact: info@beeslike.com, 0687268874.
2. Definitions
- Member: any natural person who creates a beekeeper/user account.
- Standard membership: the free membership with the limits stated on the Platform (currently 1 apiary and 5 hives).
- Pro membership: the paid annual membership that unlocks all modules listed on the Pro page.
- Firm: a business, association or institution that uses the firm panel (shop, website, advertising, e-mail promotion, courses, packages). Firms act in the course of their trade or profession and are not consumers.
- Community: a group, club, association, union or course group created on the Platform.
- Content: all data, texts, photos, videos, audio and voice recordings, inspection records, product listings and other material that you upload, enter or generate on the Platform.
- Consumer: a natural person acting for purposes outside their trade, business, craft or profession.
3. Account and acceptance
By creating an account, placing an order or otherwise using the Platform you accept these Terms and our Privacy Policy. You must be at least 16 years old. You provide correct and complete information and keep it up to date, keep your login details secret and are responsible for all activity under your account. One person may hold one personal account. We may refuse a registration or an order without stating reasons, in particular in case of suspected misuse or fraud.
4. Standard and Pro membership
4.1 Standard membership is free of charge. We may change the scope and the limits of the free membership at any time.
4.2 The Pro membership runs for one (1) year from the moment the payment is received. The price is shown on the Pro page and in the checkout and includes VAT. Members of a community that BeesLike has approved as an association, union or club pay the reduced club price shown on the Pro page. The Pro membership is not renewed automatically; we remind you before it expires. A new price applies only to a new term.
4.3 If you become a member of an approved club after buying Pro at the standard price, we do not refund money; instead we extend your current Pro term by the proportional value of the price difference. If you leave the club, your Pro membership continues until the end of the paid term.
4.4 We continuously develop the Platform. We may add, change or remove modules and features, provided that the Pro membership as a whole keeps substantially the same value during a paid term.
5. Prices, payment and invoices
5.1 Prices for consumers include VAT. Prices for Firms are stated excluding VAT unless indicated otherwise; VAT is added according to the applicable rules (including reverse charge within the EU and, where applicable, the VAT rate of the customer's EU country under the One-Stop-Shop scheme).
5.2 Online payments are processed by our payment service provider Mollie B.V. (Amsterdam) and, where applicable, by other licensed payment providers (for example iyzico or PayTR for payments in Turkey). Card and bank details are entered on the secure pages of the payment provider and are never stored by BeesLike. You can also pay by bank transfer; a bank-transfer membership is activated after the payment has been received and verified.
5.3 You receive an electronic invoice by e-mail. You agree to receive invoices electronically. Invoices may be issued in Dutch together with your language; in case of differences the Dutch text prevails.
5.4 If a payment is reversed, charged back or not received, we may suspend or end the paid service and recover the amount due, including reasonable collection costs where the law allows.
6. Right of withdrawal and refunds (consumers)
6.1 As a consumer in the EU you have the right to withdraw from an online purchase of a service within 14 days without giving reasons. Because the Pro membership is a digital service that we start immediately at your express request, the following applies: if you withdraw within 14 days, we refund the amount paid minus the proportional part for the period in which you had access. Once the service has been fully performed, the right of withdrawal lapses.
6.2 For digital content that is supplied immediately (for example downloadable or instantly accessible course material, digital tests or reports) you expressly agree that the supply starts immediately and you acknowledge that you thereby lose your right of withdrawal once the supply has started.
6.3 After the withdrawal period, payments are not refundable, except where mandatory law requires otherwise or where we are unable to provide the service through our own fault.
6.4 To withdraw, send a clear statement to info@beeslike.com or use the model form in our Refund Policy. We refund within 14 days using the same payment method.
6.5 Firms have no right of withdrawal. Amounts paid by Firms for packages, advertising, e-mail promotions or websites are only refunded if the ordered service cannot be delivered.
7. Your content and the licence you grant us
7.1 You remain the owner of your Content. You guarantee that you are entitled to upload it and that it does not infringe the rights of others or the law.
7.2 You grant BeesLike a worldwide, non-exclusive, royalty-free, transferable and sub-licensable licence to host, store, copy, adapt (for example resize, translate, transcribe), publish, display and distribute your Content, to the extent necessary to operate, secure, promote and improve the Platform. For Content you publish (posts, comments, articles, product listings, community content, public profile) this licence also covers use in presenting the Platform, including on social media and in newsletters. This licence ends when you delete the Content or your account, except for (a) Content shared with others that they have saved or that is part of a community, (b) backups kept for a limited period, and (c) anonymised or aggregated data derived from your Content.
7.3 Development and AI. To develop and improve our services, including statistical analyses and the training, testing and improvement of our models (for example voice recognition, the Maya assistant, disease, varroa and wing analyses, yield and pollen forecasts), we may use Content and usage data in pseudonymised, anonymised or aggregated form. You can object to this use for your own Content at any time in your account settings. Identifiable photos and voice recordings are only added to our training datasets with your separate consent, which you can withdraw at any time.
7.4 We may use, publish, license and sell anonymised and aggregated data (data that can no longer be traced to you, such as regional statistics on colonies, honey yield, diseases, pests, flowering and weather) to third parties, for example research institutions, authorities, associations and commercial partners. We do not sell your personal data.
7.5 We may (but are not obliged to) review, refuse, edit or remove Content that violates these Terms, the law or the rights of others, or that we reasonably consider harmful to the Platform or its users.
8. Rules of conduct
You may not: use the Platform contrary to the law or public order; publish misleading, offensive, discriminatory or infringing content; send spam or unsolicited advertising to other members; offer prohibited, counterfeit, unsafe or unlabelled products; collect data of other users; circumvent technical limits (including the limits of the free membership); scrape, copy or resell the Platform or its databases; reverse engineer our software or models; or disrupt the Platform. We may suspend or terminate accounts that violate these rules, without refund of any prepaid amounts where the violation is serious.
9. Communities and clubs
Communities are managed by their founders and administrators, who are responsible for their community, its members, content and rules. Dues and fees of a community are agreed between the member and the community; BeesLike only provides the technical means and is not a party to that relationship, unless stated otherwise. Approval of a community as a club for the Pro club price is at BeesLike's discretion and can be withdrawn. Association and club bodies remain responsible for their own legal obligations, including invoicing and tax.
10. Courses and the academy
Courses are offered by BeesLike or by Firms/communities (the "provider"). The provider is responsible for the content, the planning and any certificate. Course fees paid through the Platform are collected on behalf of the provider unless BeesLike is the provider. Enrolment may require approval by the provider. Cancellation and refunds follow Article 6 and the provider's conditions shown at enrolment; if a course is cancelled by the provider, the course fee is refunded.
11. Marketplace, shops and second-hand listings
On the marketplace and in mini web shops, sellers (Firms and Pro members) offer their own products. The purchase contract is concluded between buyer and seller; BeesLike is not a party and only acts as an intermediary. Sellers are responsible for their offers, prices, VAT, product safety and labelling (including food law for honey and bee products), delivery, warranty and consumer rights. Buyers address complaints about a product first to the seller. We may remove listings and suspend sellers. Where payments to sellers are processed through the Platform, the conditions of the payment provider also apply.
12. Firms (business customers)
For Firms, packages, advertising, e-mail promotions and websites are provided for the agreed term. Firms are responsible for the content of their advertisements, e-mails, websites and shops and indemnify BeesLike against claims of third parties in that respect. Unless agreed otherwise, invoices are payable within 14 days. Our liability towards Firms is limited as set out in Article 14 and, in addition, to direct damage only.
13. Information, AI results and advice
Calendars, analyses, forecasts, disease and varroa results, answers of the Maya assistant and other automated output are indicative information intended to support you. They are not veterinary, legal or professional advice and can be incomplete or wrong. You remain responsible for decisions about your bees, treatments and products and for compliance with local rules (for example registration, notifiable diseases and approved medicines).
14. Availability and liability
14.1 We do our best to keep the Platform available and secure, but provide it "as is" and "as available". Maintenance, failures and changes can cause interruptions. You are responsible for keeping your own copies of important data.
14.2 To the extent permitted by law, BeesLike is not liable for indirect or consequential damage, lost profit, loss of colonies, honey or harvest, lost data or damage resulting from the use of information or AI results. Our total liability per event is limited to the amount you paid us in the 12 months before the event, with a maximum of EUR 500 for consumers and EUR 250 for free accounts.
14.3 These limitations do not apply in case of intent or deliberate recklessness of BeesLike's management, nor where mandatory consumer law does not allow them.
14.4 You indemnify BeesLike against claims of third parties resulting from your Content or your breach of these Terms.
15. Intellectual property
All rights to the Platform, its software, models, databases, design, texts, logos and the BeesLike brand belong to BeesLike or its licensors. You receive a personal, non-exclusive, non-transferable right to use the Platform in accordance with these Terms.
16. Notifications and e-mail
We send service messages that are necessary for your account (for example security, payments, invoices, changes to these Terms); you cannot opt out of these while you have an account. Newsletters, promotions and push notifications are sent only with your consent or within the legal exception for existing customers, and you can switch them off at any time in your account settings or via the link in every e-mail.
17. Ending your account
You can end your membership at any time and delete your account in your account settings. Paid terms are not refunded on termination, except as set out in Article 6. After deletion we remove or anonymise your personal data as described in our Privacy Policy; invoices and accounting data are kept for the statutory retention period (7 years in the Netherlands). We may end or suspend an account in case of a breach of these Terms, fraud, non-payment or prolonged inactivity (after prior notice for inactivity).
18. Changes to these Terms
We may change these Terms. We announce material changes at least 30 days in advance by e-mail or on the Platform. If you do not agree, you may end your account before the changes take effect; continued use after that date means acceptance. Changes do not affect a paid term already running to your disadvantage.
19. Complaints and applicable law
Complaints can be sent to info@beeslike.com; we respond within 14 days. Dutch law applies. Disputes are submitted to the competent court in the district of Zeeland-West-Brabant (the Netherlands). If you are a consumer, you keep the protection of the mandatory law of your country of residence and may also go to the court of your place of residence.
The Dutch version of these Terms prevails in case of discrepancies between language versions.